Contact Center

Monitor Contact Center queues

Contact Center displays call queues and interactions for authorized agents and supervisors.

Officer Call Center, Supervisor# 3, 5 minutes #Last checked October 13, 2026.

Before you start

Already logged in to the workspace and have the necessary permissions.

Step-by-step instructions

Follow these steps in order. You can keep this guide open while working in another Tautiva tab.

Open Contact Center.
Observe the summary of Waiting / ringing, Assigned / active, Wrap-up pending, and Members can be assigned.
Use the All, Waiting, Mine, Active, Wrap-up, or Done filters.
Select the interactions that need to be followed up on if any.
Press Refresh to load the latest summary.

Open the page in Tautiva

PRACTICAL EXAMPLE

Example from daily work

Example: the Wrap-up tab contains completed calls that need to be recorded by the officer.

This is a fictional training example. No real customer data was used.

The real page view of the Contact Center for Operations in Tautiva, recorded October 13, 2026. — Screenshot of Tautiva application taken at October 13, 2026; sensitive information is disabled if there are. Screen settings can change with screen sizes and product updates.

Expected result

Changes or information are visible on the screen according to the actions taken.

Important notes

Members can be assigned does not mean all are currently available online.
The Log outbound call feature is a record of interactions; do not assume it is an automatic phone call.

If something goes wrong

Queue is empty? Make sure to check the All tab, refresh time, and provider conditions.

This guide describes the interface reviewed on 13 October 2026. Documentation testing did not send real messages, invite users, process payments, or modify real customer records.