TautivaHelp

Common problem Situation

Information to prepare when requesting admin support

Clear details help an administrator troubleshoot a problem. Never share your password.

All users# 4, 8 minutes #Last checked October 13, 2026.
Supplies record: Some actions depend on role and data conditions, and have not been tested by saving / sending data. Use this as a check guide, instead of proof of transaction testing.

Before you start

Access to the workspace and the correct role.

Step-by-step instructions

Follow these steps in order. You can keep this guide open while working in another Tautiva tab.

  1. Note the menu and button names used when the issue occurred.

  2. Write down the time of the incident and the error message exactly as seen.

  3. Explain what you want to do and what actually happened.

  4. If a screenshot is needed, cover phone numbers, personal email addresses, and customer data.

  5. Mention your workspace and role, without sharing your password or login token.

  6. Send it through the official help channel designated by the company.

Open the page in Tautiva

PRACTICAL EXAMPLE

Example from daily work

Example report: 'Cases menu, 09:15 WIB, clicking New case displays a failed message, Agent role, Tim Layanan workspace.'

This is a fictional training example. No real customer data was used.

The real page view of the general problem in Tautiva, recorded October 13, 2026.
Screenshot of Tautiva application taken at October 13, 2026; sensitive information is disabled if there are. Screen settings can change with screen sizes and product updates.

Expected result

You will know the safe steps and the results that need to be checked, without modifying the data before the procedure is approved.

Important notes

  • Never send passwords, cookies, recovery links, or OTPs.
  • Avoid sharing full database dumps or complete customer data files just to report a bug.

If something goes wrong

  • If you don't know who the admin is: ask your supervisor or workspace manager.
  • If the impact is stopping customer service, explain the urgency so it can be prioritized.

This guide describes the interface reviewed on 13 October 2026. Documentation testing did not send real messages, invite users, process payments, or modify real customer records.