TautivaHelp

Common problem Situation

Why a menu or action is unavailable

Menus and actions appear according to your role, permissions, and your company’s plan.

All users# 3, 5 minutes #Last checked October 13, 2026.

Before you start

You have logged in to the workspace and have the necessary permissions.

Step-by-step instructions

Follow these steps in order. You can keep this guide open while working in another Tautiva tab.

  1. Check that you are logged in to the correct workspace.

  2. Check if the menu is hidden due to a narrow screen display; open the side navigation if available.

  3. Ask the administrator to check the Role on the Team.

  4. If the feature cannot be used, ask the admin to check the Available product features on Administration.

  5. Note the page name and error message to be forwarded to the administrator.

Open the page in Tautiva

PRACTICAL EXAMPLE

Example from daily work

Example: the Agent does not see the configuration settings. The Admin checks the Role and package, not giving a Superadmin account.

This is a fictional training example. No real customer data was used.

The real page view of the general problem in Tautiva, recorded October 13, 2026.
Screenshot of Tautiva application taken at October 13, 2026; sensitive information is disabled if there are. Screen settings can change with screen sizes and product updates.

Expected result

Changes or information are displayed on the screen according to the actions taken.

Important notes

  • Viewers usually do not have permission to create or modify data.
  • Do not borrow an Admin account to bypass access restrictions.

If something goes wrong

  • Can't select the button? Check the access rights and package status first.

This guide describes the interface reviewed on 13 October 2026. Documentation testing did not send real messages, invite users, process payments, or modify real customer records.