TautivaHelp

Team & administration

Check WhatsApp channel health safely

WhatsApp channel problems can delay replies. Check the connection status before attempting recovery.

♪ Owner, Admin, Supervisor ♪# 4, 8 minutes #Last checked October 13, 2026.
Supplies record: Some actions depend on role and data conditions, and have not been tested by saving / sending data. Use this as a check guide, instead of proof of transaction testing.

Before you start

Access to the workspace and the correct role.

Step-by-step instructions

Follow these steps in order. You can keep this guide open while working in another Tautiva tab.

  1. Open Channels from the side menu and select the correct workspace channel.

  2. Read the Connected status or other visible status.

  3. Check Last checked for the last check time.

  4. If messages fail, compare Channels information with warnings in Inbox.

  5. Do not press Disconnect channel as a test.

  6. If repairs require re-pairing, schedule the action with an authorized administrator.

Open the page in Tautiva

PRACTICAL EXAMPLE

Example from daily work

Example: a customer complains about delayed messages; the admin observes the Channels status without causing additional disruptions.

This is a fictional training example. No real customer data was used.

The real page view of the Tautiva team, recorded October 13, 2026.
Screenshot of Tautiva application taken at October 13, 2026; sensitive information is disabled if there are. Screen settings can change with screen sizes and product updates.

Expected result

You will know the safe steps and the results that need to be checked, without modifying the data before the procedure is approved.

Important notes

  • Disconnect channel stops sending and receiving until the channel is paired again.
  • Save evidence of status/timestamp when reporting disturbances.

If something goes wrong

  • The channel appears connected but messages fail: check the provider status and the sending queue.
  • The number does not appear: ask the admin to check the workspace channel binding, do not use personal WhatsApp.

This guide describes the interface reviewed on 13 October 2026. Documentation testing did not send real messages, invite users, process payments, or modify real customer records.